Return and refund policy
At GulfMercado, we are committed to providing a smooth and reliable shopping experience. Your satisfaction is our top priority.
1. Return Eligibility
You may request a return if:
- The item is damaged or defective
- You received the wrong product
2. Return Timeframe
- You must request a return within [7 days] of receiving your order.
3. Refund Process
- Once your return is approved, refunds are processed within [5–7 business days]
- Refunds will be issued to your original payment method
4. Exchange Options
We offer replacements for:
- Damaged items
- Incorrect products
5. Damaged or Defective Items
If your item arrives damaged:
- Contact us with photos/video proof
- We will offer a replacement or full refund
6. Non-Returnable Items
We do not accept returns for:
- Change of mind
- Used or worn products
- Items without original packaging
7. Return Shipping Costs
- Customers may be responsible for return shipping costs unless the item is defective or in